Gary Zhou 
A recent survey found that in the second quarter of 2020, Tesla’s Made in China Model 3 was ranked as the country’s highest-quality sedan, reporting just .7 complaints per 10,000 cars. While the data shows that Model 3 strikes a chord with its Chinese customers, it also shows the quality of the company’s products that are manufactured in Shanghai.
Chinese quality complaint firm CheZhiWang surveyed 38 total sedans that are available on the largest automotive market in the world. The survey featured international versions as well as domestic ones.
The results concluded that the Tesla Model 3 sedan produced at the company’s Chinese manufacturing plant in Shanghai is the highest quality sedan available to customers in China. All-electric vehicle owners suggested that the Model 3 complaints were almost redundant, reporting that less than one complaint was registered for every 10,000 cars sold.
The data also suggests that the second quarter average domestic automobile complaint sales ratio was 37.2 complaints per 10,000 vehicles, 12365 Auto reported. All 38 cars on the list exhibited lower complaint rates than the national average. Only the Model 3 however was able to keep its complaint rate below 4.2 per 10,000 vehicles.
Perhaps the most striking piece of information gathered from this data is the fact that the Made in China Model 3 is experiencing less criticism on a grand scale than other vehicles, despite the company only producing the car at its Shanghai factory since January 2020. Although Tesla’s workers in China have only been building electric cars for consumers for a short period, the quality of manufacturing is the highest based on the data.
The survey is a testimony to the quality of Tesla’s vehicles in Shanghai, and the company’s manufacturing improvements. When new cars are introduced to an automaker’s fleet, small production errors are bound to occur which can be recognized as “build quality” problems. These include, among many other things, panel gaps, paint chips, misaligned headlamps, faulty buttons and levers and small cosmetic errors.
Like many other car companies, Tesla has had problems with the build quality of her new cars in the past. When owners take delivery of their new electric vehicles, they are required to inspect the vehicle to notice any problems that might be cosmetically or functionally present. When a problem is found, Tesla will take care of the issue and make sure the customer is happy with their purchase. Unfortunately, there have been instances in which owners declined to deliver their new car due to an excess of quality problems.
However, this issue is not exclusive to Tesla. Most manufacturers find that their cars generate quality complaints. To keep up with demand, it is a product of accelerated manufacturing and sometimes companies are bound to make mistakes.
But for the Giga Shanghai team, less than one complaint per 10,000 vehicles is an impressive achievement. Getting these low numbers on a large scale shows the production efficiencies of Tesla are increasing, and the output of the product is growing in the midst of demand that continues to increase in China.
According to EV Sales Blog, the Made in China Model 3 became the world’s most common electric car in June, reporting over 35,000 units sold during the month.
Reported by Teslarati.
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